Helping their community and delivering personalized service is the foundational differentiation of every community bank. Now more than ever, customers expect that their community bank understands them and is looking out for their best interests. Customers are...
Ask 50 bankers to define a bank’s sales culture and chances are you will get 50 different answers. There is not one definition for the phrase; it is a rather fuzzy concept that is often loosely defined as the latest sales fad or initiative. The descriptions will be...
How to build your organization’s data analytic proficiency; Part Three Data and data analytics are more than just a resource for reporting and decision-making support. Rather than succumbing to the weight of a new business model, financial institutions have an...
How to build your organization’s data analytic proficiency; Part Two In 2019, information as an asset is still in the earliest stages of adoption. However, a financial institution’s ability to compete in the growing data economy will be a primary competitive...
How to build your organization’s data analytic proficiency; Part One The challenge facing most community financial institutions is not a lack of data. Banks and credit unions have access to an abundance of information; every day an institution will send millions of...
In William Mills Agency’s Bankers as Buyers 2020 Report, our EVP Gill Hundley discusses how technology can improve customer relationships and help banks get to know their customers better.
By Bankers, For Bankers
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